City will work with utility customers following Matthew

Staff Report

LUMBERTON — As they resume normal business operations, the city of Lumberton’s Public Services and Electric Utility departments will work with customers who are struggling to pay their bills after Hurricane Matthew.

The two departments are resuming normal operations next week, including utility cutoff procedures.

Flood victims who cannot pay their utility bills in full on time are encouraged to contact city of Lumberton customer service immediately to see if arrangements can be made to prevent disconnection, according to a statement from Public Services Director Linda Oxendine.

Oxendine said the city will enter into payment arrangements on “a case by case basis” with those who have lost income as a result of Hurricane Matthew. Customers must provide proof of loss of income via FEMA reference number and/or related documents.

Immediately after the Oct. 8 storm, the city extended its grace period for paying utility bills. The customer service department can be reached by calling City Hall at 910-671-3800.

Staff Report

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